Desktop Support Technician
Sunnyvale, CA, CA
Part Time
Mid Level
▶︎ Job Details
・Job Title: Desktop Support Technician
・Client: IT Services Company
・Working Location: Sunnyvale, CA
・Working style： [Contract] 2 days a week in the office
・Employment Type: Part-time 2 days
・Salary: $25-30 per hour
・Visa Support: No
・Working Hours: 12-15Hours / per week, Monday and Wednesday
・Language: English
▶︎What will you do :
● Provide comprehensive IT support, resolving Tier 1issues and following through on issue resolution to completion
● Respond to help desk inquiries promptly and take corrective actions to solve problems with minimum impact to the users
● Address the IT portion of employee onboarding and offboarding transitions
● Troubleshoot hardware and software errors
● Document support tasks and create processes when needed
● Support and maintain Microsoft 365 related services(Outlook/SharePoint/OneDrive/Teams)
● Perform routine maintenance and reviews on IT equipment and services
● Work on IT projects as assigned
▶︎Required Qualifications & Skills:
● 2 - 3 years of experience as an IT Help Desk/Support Technician
● Thorough understanding of Networking concepts such as Network protocols, TCP/ IP, DHCP, and DNS.
● Experience with basic networking troubleshooting
● Experience setting up Windows/Mac/iPhone from scratch
● Hands-on experience working with printers and copiers
● Hands-on experience working with a ticketing system
● Possess good verbal and written communication skills
● Possess the ability to multitask
● Basic experience managing Microsoft Entra
● Ability to work without any supervision.
● Ability to lift 50 lbs.
Other
● You need to know how to politely admit when you don't know something and tell someone that you need to ask the rest of your team for help.
● We're not looking for an IT "star" who thinks he/she can solve all the problems, but instead we want someone that can admit when they need assistance and leverage stellar team members and tools.
・Job Title: Desktop Support Technician
・Client: IT Services Company
・Working Location: Sunnyvale, CA
・Working style： [Contract] 2 days a week in the office
・Employment Type: Part-time 2 days
・Salary: $25-30 per hour
・Visa Support: No
・Working Hours: 12-15Hours / per week, Monday and Wednesday
・Language: English
▶︎What will you do :
● Provide comprehensive IT support, resolving Tier 1issues and following through on issue resolution to completion
● Respond to help desk inquiries promptly and take corrective actions to solve problems with minimum impact to the users
● Address the IT portion of employee onboarding and offboarding transitions
● Troubleshoot hardware and software errors
● Document support tasks and create processes when needed
● Support and maintain Microsoft 365 related services(Outlook/SharePoint/OneDrive/Teams)
● Perform routine maintenance and reviews on IT equipment and services
● Work on IT projects as assigned
▶︎Required Qualifications & Skills:
● 2 - 3 years of experience as an IT Help Desk/Support Technician
● Thorough understanding of Networking concepts such as Network protocols, TCP/ IP, DHCP, and DNS.
● Experience with basic networking troubleshooting
● Experience setting up Windows/Mac/iPhone from scratch
● Hands-on experience working with printers and copiers
● Hands-on experience working with a ticketing system
● Possess good verbal and written communication skills
● Possess the ability to multitask
● Basic experience managing Microsoft Entra
● Ability to work without any supervision.
● Ability to lift 50 lbs.
Other
● You need to know how to politely admit when you don't know something and tell someone that you need to ask the rest of your team for help.
● We're not looking for an IT "star" who thinks he/she can solve all the problems, but instead we want someone that can admit when they need assistance and leverage stellar team members and tools.
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