Store Manager / Optician

▶︎ Job Details:
• Job Title: Store Manager / Optician
• Client: Japanese Retail Company
• Working Location: Santa Clara, CA
• Working style: On-site
• Employment Type: Full-time / Exempt
• Salary: $69-89K
 
▶︎ Position Overview: 

Company is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.

About Us: Founded in 2001, company is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In two decades, company expanded internationally with over 800 stores in Japan, China, Taiwan, Hong Kong, and the Philippines.

 
▶︎ What will you do:

The Store Manager supervises and coordinates operations, including accounting and finance, sales activities and goals, supervision of employees, customer service, inventory control, and other administrative and management functions consistent with the company’s policies and objectives. In addition, the Store Manager provides support to the District Manager and ensures that the store embodies the company’s standards for customer service excellence for all customers.

• Manage and monitor day-to-day store operations to ensure customer happiness, with stellar customer service and demonstrate a high level of team professionalism
• Handle customer complaints regarding products, services, sales, or other matters with honesty, integrity and in a prompt and friendly manner
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly work atmosphere
• Conduct regular meetings with the Assistant Store Manager and employees to improve customer service, store operations, and sales goals
• Provide appropriate training and support to all team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

 
▶︎ Required Qualifications & Skills:

• High school or equivalent (G.E.D) education
• Associate degree in opticianry or at least some postsecondary education preferred
• ABO Certification
• 1 year of experience in retail Store Management
• Two years of work experience as an optician in a retail store or in optometrist’s office
• Availability to work a flexible schedule and the hours necessary to operate the store including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment