IT Helpdesk Specialist

New York, NY
Full Time
Entry Level
  • Client (industry): IT Services
  • Working Location: Work at customer’s office locations in metropolitan New York or hybrid
  • Working hours: 9am - 5pm
  • Employment Type: Non-Exempt Employee 　
  • Salary : $20 /per hour  
CLASSIFICATION:
  1. PRIMARY RESPONSIBILITIES:
    1. Provide technical support to client users as an IT Support member
    2. Provide and manage client IT support operation related document
    3. Understand and follow client’s request and instruction
 
  1. ESSENTIAL FUNCTIONS:
    1. Provide the support service at the service operation time, which is instructed by the client and/or company management
    2. Be stand by at the client operation site before the service operation time start
    3. Be at the client operation site with the cloths, which was instructed by the client and/or company management
    4. Have a proactive communication with client and company management
    5. Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD
    6. Read and understand any company provided documents and training
    7. Submit company required report, attendance for requested meeting, training course
    8. Mentor and train new team members if necessary
    9. Follow team manager’s request/instruction to operate IT operation support team

  1. QUALIFICATIONS AND REQUIREMENTS:   　
    1. Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment
    2. Toughness & strong motivation to complete heavy workload
    3. Strong motivation to reach out goals
    4. 3 years’ experience of user operation support
    5. Strong attention to details with the ability to troubleshoot issues and provide resolution
 
  1. SKILLS: 　　
    1. Team-oriented personality
    2. Excellent English writing and speaking skills
    3. Excellent communication skills
    4. Windows based LAN/WAN/Remote Access Support Experience
    5. Extensive knowledge of various business software; Windows OS, Office Suites, Adobe Acrobat, WebEx
    6. Manage and troubleshooting experience of; iOS-based devices, Conference System, MS Surface, and HP laptop
    7. Microsoft Office (Outlook/Word/Excel/PowerPoint)


WORK ENVIRONMENT:
Work at customer’s office locations in metropolitan New York or hybrid

PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs.


TRAVEL:
I can go to both domestic and international business travel, and work after business hours including the weekend and national holidays if required.
 
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