▶︎ Job Details
・Job Title: Cybersecurity Support Specialist
・Client: Japanese IT Company
・Working Location: Plano, TX
・Working Style: Hybrid
・Employment Type: Full-time
・Benefit: Full Benefits
・Language: Japanese & English (Business Level Required)

▶︎ Key Responsibilities:
• Manage and triage incoming cybersecurity-related customer inquiries and track them through resolution.
• Serve as the primary point of contact for customers regarding cybersecurity matters.
• Collaborate with internal security engineers to gather technical information and communicate solutions clearly to clients.
• Understand customer business requirements and align cybersecurity solutions to their needs.
• Lead and support customer meetings, status updates, and incident communications in both Japanese and English.
• Provide guidance on cybersecurity best practices, security tools, and risk mitigation strategies.
• Build strong relationships with customers and stakeholders to ensure high levels of satisfaction and service quality.
• Monitor security systems, including firewalls, intrusion detection systems, and antivirus solutions.
• Investigate security incidents, document findings, and support remediation efforts.
• Maintain security compliance aligned with company and industry standards.
• Prepare security reports, incident documentation, and management summaries.
• Support deployment and operational support of security tools for Japan-based affiliates.
• Identify process improvement opportunities and participate in continuous improvement (Kaizen) initiatives.
• Assist team members with root cause analysis and implementation of corrective actions.
• Perform other duties as assigned.

▶︎ The Right Candidate Will Possess:
• Strong customer-facing communication and relationship management skills.
• Ability to explain technical cybersecurity concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Ability to work effectively in a fast-paced, international environment.
• High level of professionalism, integrity, and confidentiality.

▶︎ Required Qualifications & Skills:
• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in a technical support, cybersecurity, infrastructure, or IT-related role.
• Business-level Japanese and English communication skills (verbal and written).
• Experience working directly with customers, stakeholders, or vendors.
• Ability to translate technical cybersecurity concepts into business-friendly language.
• Strong analytical, troubleshooting, and communication skills.
• Proficiency with Microsoft Office Suite.

▶︎ Preferred Qualifications:
• Prior experience as a Technical Lead or Project Lead.
• Foundational cybersecurity knowledge, including security operations, networking, or IT support.
• Security certifications such as CompTIA Security+, Network+, or equivalent.
• Experience working in both U.S. and Japanese business environments.
• Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
• Familiarity with security monitoring tools, incident response processes, and compliance frameworks.

▶︎ Benefits:
• Medical, Dental, and Vision Insurance
• Life Insurance and AD&D
• Short-Term and Long-Term Disability Insurance
• 401(k) Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities