Help Desk IT Support Technician or Engineer

New York, NY

Contracted

Mid Level

We are seeking a Help Desk IT Support Technician or Engineer in the NY area.

Key Responsibilities:

Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
Perform Server Administration support, such as monitoring.
Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
Performs server administration, user account management, basic administration and troubleshooting activities.
Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
Provides periodic IT training to users and participate in regional and global IT projects.
Business travel in Continental US and South America as needed (1 – 2 times per year).

The right candidate will possess:

Ability to work effectively based on management direction as well as to work as a strong team contributor.
Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
Strong organization skills and be capable to deliver high quality of work.
Ability to learn quickly and efficiently as a team player, with minimum supervision.
Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications:

Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
At least 3 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx.
Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
Proficient English communication skills are a must. Japanese or Spanish language skills at Business level are preferred, but not required.

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