IT Operation Support Specialist

We are seeking an IT Operation Support Specialist 

1. PRIMARY RESPONSIBILITIES:
   1. Provide technical support to client users as an IT Support member
   2. Provide and manage client IT support operation related document
   3. Understand and follow client’s request and instruction

2. ESSENTIAL FUNCTIONS:
   1. Provide the support service at the service operation time, which is instructed by the client and/or company management.
   2. Be stand by at the client operation site before the service operation time start.
   3. Be at the client operation site with the dress code, which is instructed by the client and/or company management.
   4. Have a proactive communication with client and company management
   5. Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD.
   6. Read and understand any company provided documents and training
   7. Submit company required report, attendance for requested meeting, training course
   8. Mentor and train new team members if necessary
   1. Follow team manager’s request/instruction to operate IT operation support team
   10. Co-ordinate between the stakeholders of the company to ensure smooth communication.

3. QUALIFICATIONS AND REQUIREMENTS:   　
   1. Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment
   2. Toughness & strong motivation to complete heavy workload
   3. Strong motivation to reach out goals
   4. Strong attention to details with the ability to troubleshoot issues and provide resolution
   5. 2-3 years’ experience of User operation support

4. SKILLS: 　　
   1. Microsoft Office (Outlook/Word/Excel/PowerPoint)
   2. SAP operation support knowledge
   3. Experience in project co-ordination between the stakeholders.
   4. English is required / Japanese is preferable

WORK ENVIRONMENT:
Client’s Office Site

PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs, by walking.


TRAVEL:
I can go to both domestic and international business travel, and work after business hours including the weekend and national holidays if required.