Cinter Career
IT Helpdesk Specialist
New Yok, NY, NY - Full Time
▶︎ Job Details:
• Job Title: IT Helpdesk Specialist
• Client: Japanese Company
• Working Location: New York, NY 10016
• Working Style: On-site for 5 days a week during the first 90 days, afterwards with request 2 remote days/per week
• Employment Type: Full-time, Non-Exempt
• Salary: $35 - $40/hour (DOE)
• Working Hours: 35 hours/week
▶︎ What will you do:
• Serve as the initial point of contact for users experiencing technical issues via phone, email, chat, or in-person
• Diagnose and resolve hardware, software, and network problems, providing solutions or workarounds
• Log, track, and manage support requests using a ticketing system
• Assist users with installing, configuring, and updating software and OS
• Help set up hardware and troubleshoot peripheral devices; perform maintenance
• Maintain records of support interactions and recurring issues
• Contribute to and update user guides, FAQs, and support documentation
• Escalate complex issues to higher-level IT teams
• Manage user accounts and ensure security compliance
• Collaborate with other IT departments to resolve complex issues
• Track IT assets and assist in lifecycle management
• Implement and enforce security measures and compliance
• Mentor new team members if needed
• Follow team manager’s instructions to support operations
▶︎ Required Qualifications & Skills:
• 2–5 years of experience in user operation support
• Strong attention to detail with troubleshooting and resolution skills
• Strong understanding of computer systems, Windows 10/11, VDI, M365, Box, MS Teams, Email
• Ability to remain calm with non-technical users and manage multiple requests
• Excellent verbal and written communication skills in English
• Flexible mindset and willingness to adapt to sudden changes
• Able to carry up to 20lbs and travel domestically/internationally as needed, including after hours and holidays
• Job Title: IT Helpdesk Specialist
• Client: Japanese Company
• Working Location: New York, NY 10016
• Working Style: On-site for 5 days a week during the first 90 days, afterwards with request 2 remote days/per week
• Employment Type: Full-time, Non-Exempt
• Salary: $35 - $40/hour (DOE)
• Working Hours: 35 hours/week
▶︎ What will you do:
• Serve as the initial point of contact for users experiencing technical issues via phone, email, chat, or in-person
• Diagnose and resolve hardware, software, and network problems, providing solutions or workarounds
• Log, track, and manage support requests using a ticketing system
• Assist users with installing, configuring, and updating software and OS
• Help set up hardware and troubleshoot peripheral devices; perform maintenance
• Maintain records of support interactions and recurring issues
• Contribute to and update user guides, FAQs, and support documentation
• Escalate complex issues to higher-level IT teams
• Manage user accounts and ensure security compliance
• Collaborate with other IT departments to resolve complex issues
• Track IT assets and assist in lifecycle management
• Implement and enforce security measures and compliance
• Mentor new team members if needed
• Follow team manager’s instructions to support operations
▶︎ Required Qualifications & Skills:
• 2–5 years of experience in user operation support
• Strong attention to detail with troubleshooting and resolution skills
• Strong understanding of computer systems, Windows 10/11, VDI, M365, Box, MS Teams, Email
• Ability to remain calm with non-technical users and manage multiple requests
• Excellent verbal and written communication skills in English
• Flexible mindset and willingness to adapt to sudden changes
• Able to carry up to 20lbs and travel domestically/internationally as needed, including after hours and holidays
