Cinter Career

Japanese Bilingual Project Leader - Help Desk Team

New York, NY - Full Time

We are seeking a Project Leader - Help Desk Team in NY. 

  • Client : Japanese IT company
  • Working Location : NY 10017
  • Salary Range: 58.5-75K per yr. (DOE) + Full Benefit / 401K

Key Responsibilities:

  • Provide advice and assistance to the help desk team as a leader; provide end-user support by email, phone, or in-person onsite; set up and troubleshoot business software and hardware; process assigned service requests as operational support, and participate in regional and global IT projects.

The right candidate will possess:

  • More than 5 years of experience with user support and small team lead experience (up to five members).
  • Windows-based LAN/WAN/Remote Access support experience.
  • Extensive knowledge of various business software: Windows OS, Office 365, Adobe Acrobat, WebEx,
  • Managing and troubleshooting experience with iOS-based devices, Conference System, MS Surface, and HOP laptops.
  • Customer-focused, detail-oriented, with good communication skills with users of various levels of IT experience.
  • Have the mind and skill to improve the IT environment and processes.
  • Should be able to visit customers’ sites and data centers occasionally.
  • Ready for business travel within the continental United States and South America (1-2 times per year).

Skills & Qualifications:

  • Strong analytical skills when dealing with requirements analysis and troubleshooting.
  • Great team leader, fast learner, and self-starter who can manage multi-tasks based on priority.
  • Ability to act proactively, with minimum supervision.
  • Strong English and Japanese communication skills, both written and verbal, to support clients, report to upper management, as well as to effectively work with the team.
  • Spanish communication skills are a plus.
  • ITIL Foundation, Microsoft, or other related IT vendor certifications.
Apply: Japanese Bilingual Project Leader - Help Desk Team
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