Cinter Career
SAP end-user support
Huntsville, AL - Full Time
Our client is seeking SAP end-user support in Huntsville, Alabama.
Job Description:
For a Tier 1 supplier in the automotive manufacturing industry, you will be responsible for SAP end-user support, as well as coordination and adjustment of system failures and change requests. You will stand between users and SAP vendors and lead appropriate responses.
Responsibility:
SAP End User Support & Problem Management
Required skills and experience
Desired candidate
- Position : SAP end-user support & coordination
- Working Location : Huntsville, Alabama
- Salary Range: DOE (50-70K per yr) + full benefits
- Client : Japanese IT company
- End Client : Japanese Automotive manufacturing
Job Description:
For a Tier 1 supplier in the automotive manufacturing industry, you will be responsible for SAP end-user support, as well as coordination and adjustment of system failures and change requests. You will stand between users and SAP vendors and lead appropriate responses.
Responsibility:
SAP End User Support & Problem Management
- Responding to inquiries from users (SAP operation methods, data entry, basic troubleshooting, etc.)
- First response and analysis of the scope of impact when a system failure occurs
- Determine the priority of the problem, escalate to the SAP vendor, and follow up until resolution
- Propose and implement improvement measures to prevent recurrence
- Understand the user's business requirements and organize change requests related to SAP.
- Determine which SAP module/function the change relates to and formulate an appropriate response policy
- Coordinate and negotiate with the SAP vendor to lead a smooth response.
- Evaluate the scope of impact of the change, explain and train users
- Understand how to utilize SAP in the manufacturing industry and support the efficiency of user work
- Implement simple SAP setting changes as necessary (master data management, user authority adjustment, etc.)
- Propose improvements using standard SAP functions for the business issues users face
Required skills and experience
- Knowledge of SAP (especially modules used in the manufacturing industry: MM (purchasing management), PP (production planning), SD (sales management), etc.
- Understanding of manufacturing business processes (especially knowledge of supply chain management in the automotive industry is preferred)
- Problem-solving ability: Ability to identify the cause when a system problem occurs and develop an appropriate response policy
- Adjustment and coordination ability: Ability to act as a middleman between users and SAP vendors, make appropriate adjustments, and lead smooth responses
- IT literacy: Proficient in basic PC operations (Excel, Word, Outlook, etc.)
- English proficiency: Ability to communicate smoothly in English as it will be used in business
- Experience in coordinating with SAP vendors
- Experience in SAP configuration and operation (especially simple customization and master data management)
- Experience working in the automotive industry or SAP operation experience at a Tier 1/2 manufacturer
- Experience in IT support or help desk work
Desired candidate
- Someone who understands manufacturing operations and can smoothly coordinate between end users and SAP vendors
- Someone who is eager to learn about SAP and can actively absorb new knowledge
- Someone who can appropriately prioritize work and handle multitasking
- Someone who can aim for smooth communication with users
