Cinter Career
Eyewear Specialist
Santa Clara, CA - Full Time
▶︎ Job Details:
• Job Title: Eyewear Specialist
• Client: Japanese Retail Company
• Working Location: Santa Clara, CA
• Working style: On-site
• Employment Type: Full-time / Exempt
• Salary: $23-26/h
▶︎ Position Overview:
Company is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.
About Us: Founded in 2001, company is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In two decades, company expanded internationally with over 800 stores in Japan, China, Taiwan, Hong Kong, and the Philippines.
▶︎ What will you do:
- Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
- Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
- Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
- Ensure speed, efficiency, and accuracy in creating eyewear products
- Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
- Eye exam pre-testing
- Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
- Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
- Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high standards of service, exceed customer expectations, and lead by example.
▶︎ Required Qualifications & Skills:
- High school or equivalent (G.E.D) education
- ABO Certification preferred
- One year of retail experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
- Strong communication skills (verbal & written), including strong relationship-building skills.
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room
