IT Project Leader / Server

▶︎ Job Details:
• Job Title: IT Project Leader - Server
• Client: IT Services
• Working Location: NY 10022
• Working Style: Hybrid
• Employment Type: Permanent/Full-time
• Salary: $70,000 - $80,000 per year + Full Benefits
• Benefits: Full Benefits (Insurance, PTO, 401K)
• Visa Support: Yes
• Language: English

▶︎ Position Overview: This role is focused on providing IT support and project management under the supervision of a Project Manager. The IT Project Leader will ensure excellent customer service, manage customer relationships, and support various IT infrastructure projects.  

▶︎ What will you do:
• Customer Service & Support: You will ensure outstanding customer service by providing direct IT support to customers and supporting projects under the supervision of the Project Manager. You will promote effective response times and provide expert insights into general support issues.  
• Quality Service Enforcement: You will enforce quality service guidelines for dealing with customers, completing services, and ensuring overall customer satisfaction.  
• Travel & On-Site Work: You will travel to customer locations and data centers for physical work, providing hands-on IT support as needed.  
• Vendor Communication: You will communicate with external vendors to manage projects and troubleshoot issues, ensuring smooth collaboration for project delivery.  
• Trend Analysis & Process Improvement: You will analyze trends in issue reporting and develop preventative solutions. You will also suggest process improvements and develop new procedures as necessary.  
• Security Event Investigation: You will investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams to ensure the integrity of the IT infrastructure.  
• Additional Duties: You will perform other duties as assigned by the Department Director, contributing to the overall success of the team and department.  

▶︎ Required Qualifications & Skills:
• Experience with design and implementation of: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solutions (AWS), Authentication Infrastructure (SSO, ADFS)  
• Excellent troubleshooting skills with Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP)  
• Strong background in information security  

▶︎ Preferred Qualifications:
• Bachelor’s degree in Computer Science or a related field  
• MCP and AWS certifications are a plus  
• Strong English communication skills, both written and verbal, to support customers, report to upper management, and work effectively with the team