IT Project Leader / Server

▶︎ Job Details  
・Job Title: IT Project Leader / Server
・Client: IT Services
・Working Location: Irving, TX 75063
・Working style：Hybrid
・Employment Type: Permanent/Full-time
・Salary: 70-80K per yr + Full Benefit
・Benefit: Full Benefit
・Visa Support: Yes
・Language: English


▶︎What will you do:  

• Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager’s supervision.
• Promote excellent customer service, effective response times, and provide expert insights into general support issues.
• Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Travel to customer locations and data centers for physical work.
• Communicate with external vendors to manage projects.
• Communicate with distributors and manufacturers to troubleshoot issues.
• Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
• Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
• Other duties as assigned by Department Director.

The right candidate will possess:

• Experience with design and implementation: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
• Excellent troubleshooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
• Strong background in information security.

Required Qualifications & Skills:  

• Bachelor’s degree in Computer Science or a related field
• MCP and AWS certifications are a plus.
• Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.