Material Control Specialist - Japanese

Fremont, CA

Full Time

Entry Level

▶︎ Job Details:
• Job Title: Material Control Specialist
• Client: Semiconductor
• Working Location: Fremont, CA
• Employment Type: Permanent/Full-time
• Salary: DOE (25-29 per hr.+)
• Language: English & Japanese

▶︎ What will you do:
Shipping and Inventory Management

Plan shipments to make sure orders arrive on time.
Receive customer orders and arrange shipments with the right carriers.
Track inventory using the company’s inventory management system.
Help outside sales representatives and engineers with order status questions and special customer requests.
Identify and resolve shipping and delivery issues.
Review inventory procedures and suggest ways to improve them to the Material Control Director.
Perform other related duties as needed.

Inside Sales and Customer Service

Help match customer needs, pricing, and technical requirements with the right products and solutions, with support from Account Managers.
Communicate customer needs, questions, and problems to the FOA Engineering Team.
Manage multiple tasks and projects to make sure customer needs are met on time.
Provide regular updates to management on monthly and quarterly projects.
Attend weekly production meetings to check manufacturing status, update delivery schedules, and keep order records accurate.
Maintain current and historical sales records, booking reports, and RMA (Return Merchandise Authorization) records.
Prepare reports by collecting and presenting accurate information, identifying problems, suggesting solutions, and following up to ensure business goals and customer satisfaction.
Prepare quotes for standard products and keep price lists updated based on instructions from Account Managers.
Provide backup support for the phone system, including answering incoming calls and directing calls to the right people.
Protect company information and keep confidential information private.

Sales Support

Support new and existing customers by organizing daily tasks and schedules.
Contact customers, respond to questions, and provide sales support through phone, email, and other communication channels.
Set up new customer accounts and update existing customer information.
Maintain customer files and records.
Enter and update orders, process changes, prepare invoices, and handle filing.
Provide management with updates on pricing, customer activity, new quotes, account history, and changes in customer requirements or competitor activities.

▶︎ Required Qualifications & Skills:

At least 1 year of experience in inside sales and/or customer service, preferably in a high-tech company.
Experience in the capital equipment or wafer processing industry is a plus.
Experience with data entry and preparing spreadsheets.

Required Skills

Strong verbal and written communication skills.
Good sales and customer service skills, including the ability to negotiate effectively.
Strong organizational skills and attention to detail.
Good working knowledge of Microsoft Office applications.
Advanced skills in Microsoft Excel.
Japanese language skills, including speaking, reading, and writing.

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Material Control Specialist - Japanese

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