IT Tech Support Specialist

New York, NY

Full Time

Mid Level

We are seeking a IT Tech Support Specialist

Client: Japanese company
Working Location: Midtown NY, 10020
Employment Type : Non-Exempt
Schedule: Mon. Fri 9 am to 5 pm, 12pm - 8pm (shift)
Salary : $25- 28/ per hour

Responsibilities:

a) IT Technical Support / User Support

- Device Management using MS Intune (Windows 11, iPhone, iPad)

- VDI setup and troubleshooting (VMware Horizon)

- User account management over Active Directory

2) Cloud and services support

- MS 365 (Email)

- box (Cloud strorage)

3) Documentation for technical support

- User manuals (revise/update)

Required experience/knowledge

5+ years of experience in PC technical support.

5+ years of experience in user support

Knowledge of Windows 10/11, MS Intune, and VMWare Horizon

Knowledge of Active Directory function: adding users, password reset, etc.

Basic knowledge of TCP/IP networking for troubleshooting: PING, TRACEROUTE,

Experience:

User Support

· Windows PC troubleshooting: 3 years (Required)

· Microsoft Intune: 2 years (Required)

· Microsoft 365: 3 years (Required)

· VDI: 2 years (Required)

· PowerShell: 3 years (Preferred)

Ability to Commute:

· New York, NY 10020 (Required)

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