SAP end-user support

Huntsville, AL
Full Time
Mid Level
Our client is seeking SAP end-user support in Huntsville, Alabama.
 
  • Position : SAP end-user support & coordination
  • Working Location : Huntsville, Alabama
  • Salary Range: DOE (50-70K per yr) + full benefits
  • Client : Japanese IT company 
  • End Client : Japanese Automotive manufacturing 

Job Description:
For a Tier 1 supplier in the automotive manufacturing industry, you will be responsible for SAP end-user support, as well as coordination and adjustment of system failures and change requests. You will stand between users and SAP vendors and lead appropriate responses.

Responsibility:
SAP End User Support & Problem Management
  • Responding to inquiries from users (SAP operation methods, data entry, basic troubleshooting, etc.)
  • First response and analysis of the scope of impact when a system failure occurs
  • Determine the priority of the problem, escalate to the SAP vendor, and follow up until resolution
  • Propose and implement improvement measures to prevent recurrence
Change Management & Coordination
  • Understand the user's business requirements and organize change requests related to SAP.
  • Determine which SAP module/function the change relates to and formulate an appropriate response policy
  • Coordinate and negotiate with the SAP vendor to lead a smooth response.
  • Evaluate the scope of impact of the change, explain and train users
Business Process Understanding & Improvement Support
  • Understand how to utilize SAP in the manufacturing industry and support the efficiency of user work
  • Implement simple SAP setting changes as necessary (master data management, user authority adjustment, etc.)
  • Propose improvements using standard SAP functions for the business issues users face

Required skills and experience
  • Knowledge of SAP (especially modules used in the manufacturing industry: MM (purchasing management), PP (production planning), SD (sales management), etc.
  • Understanding of manufacturing business processes (especially knowledge of supply chain management in the automotive industry is preferred)
  • Problem-solving ability: Ability to identify the cause when a system problem occurs and develop an appropriate response policy
  • Adjustment and coordination ability: Ability to act as a middleman between users and SAP vendors, make appropriate adjustments, and lead smooth responses
  • IT literacy: Proficient in basic PC operations (Excel, Word, Outlook, etc.)
  • English proficiency: Ability to communicate smoothly in English as it will be used in business
Preferable
  • Experience in coordinating with SAP vendors
  • Experience in SAP configuration and operation (especially simple customization and master data management)
  • Experience working in the automotive industry or SAP operation experience at a Tier 1/2 manufacturer
  • Experience in IT support or help desk work

Desired candidate
  • Someone who understands manufacturing operations and can smoothly coordinate between end users and SAP vendors
  • Someone who is eager to learn about SAP and can actively absorb new knowledge
  • Someone who can appropriately prioritize work and handle multitasking
  • Someone who can aim for smooth communication with users
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