Eyewear Specialist/Consultant *Opportunity to work at a rapidly expanding company!

Santa Clara, CA

Full Time

Entry Level

▶︎ Job Details:
• Job Title: Eyewear Specialist
• Client: Retail Company
• Working Location: Santa Clara, CA
• Working style: On-site
• Employment Type: Full-time
• Salary: DOE (approximately $21-26 per hr)
• Visa Support: No

▶︎ Position Overview:
The client is seeking enthusiastic and motivated individuals to become core members of our store located in a shopping mall in Santa Clara.

About the Company:
The client is a Japan-based eyewear retailer founded in 2001. Since its establishment, the company has grown rapidly to become a leading brand in the Japanese eyewear industry, now holding over 20% of the domestic market share. Over the past two decades, the client has expanded internationally, opening more than 800 stores across Japan, China, Taiwan, Hong Kong, and the Philippines.

▶︎ What will you do:

Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
Ensure speed, efficiency, and accuracy in creating eyewear products
Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
Eye exam pre-testing
Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
Build team commitment to high standards of service, exceed customer expectations, and lead by example.

▶︎ Required Qualifications & Skills:

High school or equivalent (G.E.D.) education
ABO Certification preferred
at least 1 year of retail experience
Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
Strong communication skills (verbal & written), including strong relationship-building skills.
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to be on your feet most of the day or moving on the sales floor or stock room

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Eyewear Specialist/Consultant *Opportunity to work at a rapidly expanding company!

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