Field Service Engineer

Austin, TX
Full Time
Mid Level

▶︎ Job Details:
• Job Title: Field Service Engineer
• Client: Japanese Manufacturing Industry
• Working Location: Austin, TX
• Working style: On-site
• Employment Type: Full-time / Non-exempt
• Salary: $65-80K
 
▶︎ Position Overview: 

The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and

process optimization of Fuji Surface Mount Technology (SMT) automation equipment. This role

requires a highly motivated individual with strong technical aptitude who can deliver exceptional

service to customers while representing company with professionalism and expertise.


 
▶︎ What will you do:

Equipment Installation & Commissioning:

  • Perform on-site installation, configuration, and startup of Fuji SMT automationsystems across North America.
  • Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting:

  • Diagnose and resolve complex mechanical, electrical, software, and process- related issues.
  • Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
  • Collaborate with Fuji’s technical teams to escalate and resolve advanced engineering issues.

Customer Training & Support:

  • Deliver structured operator and maintenance training for customer personnel.
  • Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Documentation & Reporting:

  • Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
  • Prepare clear, detailed service reports, documentation, and feedback to customers and Fuji management.

Collaboration & Communication:

  • Serve as a technical liaison between customers and Fuji engineering departments.o Communicate effectively with both technical and non-technical stakeholders.


 
▶︎ Required Qualifications & Skills:

Education & Experience

  • Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.
  • Experience with Fuji SMT equipment strongly preferred; other SMT/automation equipment experience considered.
  • Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

Technical Skills

  • Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
  • Solid understanding of Windows-based operating systems, software installation, and system configuration.
  • Familiarity with networking concepts and modern computing applications.

Soft Skills

  • Strong problem-solving abilities with a customer-first mindset.
  • Ability to work independently with minimal supervision while thriving in a team environment.
  • Excellent communication and interpersonal skills.
  • Flexibility to travel ex
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